Terms & Conditions
General
LUXEDRIVECARS LIMITED, trading as LUXEDRIVE Chauffeurs, is registered in England under
Company Number 14982658 Registered office address: Liberty House, 30 Whitchurch Lane,
Edgware, England, HA8 6LE.
LUXEDRIVE reserves the right to amend these Terms and Conditions at any time for quality
testing and development. Any changes will be promptly posted on the LUXEDRIVE website’s
homepage, with users notified within 14 days of the updated Terms & Conditions. Continued
use of our website implies acceptance and adherence to these terms and conditions unless
explicitly objected to. The continued use of LUXEDRIVE services also constitutes acceptance
by the user.
Please be advised that playing loud music within any of our vehicles is strictly prohibited.
This policy is in place for passenger safety and to prevent any distractions for our chauffeurs
while driving.
Alcohol consumption is not permitted in any of our vehicles without prior permission. The
customer is liable for any damages arising from spills on seats or other vehicle surfaces.
Under no circumstances are any illegal drugs allowed. Our chauffeurs have the right to
refuse service to any passenger under the influence of drugs. In such cases, no refunds will
be issued, and the customer will be solely responsible for the full fare.
All our chauffeur services are pre-booked, and it’s important to note that the vehicle may
have other bookings immediately following your trip. If additional time is required beyond
the initially booked hours, it is at the discretion of the chauffeur. We recommend scheduling
any additional hours in advance to avoid inconvenience.Contract of Service and Changes to Offers
All terms and conditions outlined herein apply to services arranged and provided by LUXEDRIVE.
2.1. After booking and commencement of the service, additional charges may apply, such as extra hours, additional stops, extra mileage, waiting time, parking fees, and address changes,
all in accordance with our latest pricing structure.
2.2. All hourly bookings must conclude in the same city as the trip’s starting point. If the
drop-off location is in a different city, an additional charge may apply.
2.3. Users can select from various vehicle classes, including Executive Cars, People Carriers,
and Luxury Class vehicles, as showcased on our Vehicles page. The images on our Vehicles
page are for illustrative purposes to demonstrate the vehicle classes we offerSubject to vehicle availability, users may request an upgrade to a higher-class vehicle. While
the upgrade itself is free, charges will apply based on the upgraded category. Please feel free
to contact LUXEDRIVE at any time to discuss such matters.2.4. Booking Times
For all vehicle bookings, we require a minimum notice period of 4 hours.
2.5. Booking Areas
2.7. Conveyance of Animals
Customers wishing to bring animals on board must obtain prior permission from LUXEDRIVE and our partners. Guide dogs will always be accommodated. However, LUXEDRIVE chauffeurs reserve the right to refuse transportation of animals (excluding guide dogs) if prior arrangements were not made.2.8. Policy on Passengers and Luggage
The luggage and seating capacities of our vehicles are clearly specified in our vehicle illustrations. When making a booking on the LUXEDRIVE website, any extra luggage will incur additional charges based on space availability. LUXEDRIVE reserves the right to refuse any luggage not agreed upon or unable to fit in the vehicle’s trunk without compromising safety. Likewise, the vehicle’s seating capacity is clearly indicated, and passengers not included in the original booking may be refused if space becomes limited and safety is compromised.
2.9. Delays
LUXEDRIVE Chauffeurs cannot be held responsible for delays arising from extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other circumstances beyond our control. We do not accept liability or offer compensation for financial losses resulting from such delays, including missed meetings, hotel bookings, flights, or connecting flights.2.8. Policy on Passengers and Luggage
The luggage and seating capacities of our vehicles are clearly specified in our vehicle illustrations. When making a booking on the LUXEDRIVE website, any extra luggage will incur additional charges based on space availability. LUXEDRIVE reserves the right to refuse any luggage not agreed upon or unable to fit in the vehicle’s trunk without compromising safety. Likewise, the vehicle’s seating capacity is clearly indicated, and passengers not included in the original booking may be refused if space becomes limited and safety is compromised.
2.9. Delays
LUXEDRIVE Chauffeurs cannot be held responsible for delays arising from extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other circumstances beyond our control. We do not accept liability or offer compensation for financial losses resulting from such delays, including missed meetings, hotel bookings, flights, or connecting flights.3. Penalties Caused Due to Customers
Any penalties, such as parking tickets, resulting from customer actions or failure to obtain prior approvals, will be charged to the customer, including special parking fees imposed by building management, etc.
3.1. Third-Party Website Bookings
LUXEDRIVE does not accept responsibility for bookings made through third-party ground
transportation service provider websites. We only accept direct bookings through the LUXEDRIVE website.
3.2.Change of Vehicle
In the event that a vehicle is unavailable due to sudden mechanical failure or other reasons, we will provide a substitute vehicle of a similar class.
Passenger No-Show Policy:
A “no-show” occurs when the passenger cannot be contacted through call, SMS, or email.
“No-show” refers to the cancellation of the customer’s service for the booked period when the customer fails to appear at the pickup location. This policy may be waived if the customer and LUXEDRIVE agree to a later pickup time.
For airport pickups, the no-show period is 90 minutes.
For non-airport pickups, the no-show period is 30 minutes.
The chauffeur will be released with a full charge of the booking cost in the event of a
passenger no-show.
4.1. No-Show Cancellations in Case of:
(a) Transfer Services
A no-show is only considered if the customer is absent without cancellation 30 minutes past the booked pickup time. In such cases, the full charge for the booked service must be paid, with no additional waiting time costs applied where possible.
Airport and train station pickups are considered no-shows when the customer has not cancelled at least 60 minutes prior to the pickup time. In these cases, the full charge for the booked service must be paid, with no extra waiting time costs applied where possible.
(b) Hourly Services of Less Than 1 Hour A no-show is considered if the customer fails to show up during the entire booked period at
the agreed pickup time and location. The full charge for the booking must be paid in such situations. The chauffeur will wait for 1 hour, regardless of the number of hours booked, and then consider it a no-show.Airport and train station pickups are considered no-shows when the customer has not
arrived for the booked hours after the agreed pickup time and location. The full charge for
the booked service must be paid, with no extra waiting time costs applied where possible.4.2. Cancellations
LUXEDRIVE may cancel bookings due to unforeseen emergencies, driver unavailability,
vehicle unavailability, or extreme weather conditions, and a full refund will be provided.
Customer cancellations:
Executive Car, People Carrier (MPV), and First Class bookings can be cancelled without
charge up to 24 hours before the pickup time. Cancellations made within 24 hours of the
booking will incur a 100% charge.
Cancellations can be made by phone, email, or through the LUXEDRIVE website.
4.3. Changes to Booking
Changes to the destination can be made during the ride and will be subject to review and
additional mileage charges by LUXEDRIVE.4.4. Behaviour in the Vehicle
All passengers are required to adhere to standard rules and laws while traveling with
LUXEDRIVE Fleet:
Passenger safety is paramount.
Doors must remain closed while the vehicle is in motion.
Throwing objects from the vehicle is strictly prohibited.
Protruding body parts from the vehicle is not allowed.
Shouting from the vehicle is prohibited.
Smoking is not permitted within the vehicle.
Devices provided by LUXEDRIVE may be used by passengers after brief instructions from the
chauffeur. If the actual distance or hours travelled are less than originally booked, the price
remains unaffected.
Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour
toward LUXEDRIVE staff or fellow passengers will not be tolerated. Passengers under the
influence of alcohol or drugs whose behaviour poses a threat to the driver, the vehicle, or
other passengers may be refused travel.4.5. Lost Property
Items left in our vehicles will be handed over to the Lost and Found department. Customers
can retrieve lost items by contacting their driver or our office. The cost of returning lost
items, including transportation and courier fees, will be borne by the customer. However, we
do not charge for storing lost items.
LUXEDRIVE Chauffeurs are not responsible for any loss or damage to luggage or property
unless it results from negligence by our chauffeur. Customer properties are transported
entirely at their own risk, and LUXEDRIVE shall not be held liable for any loss or damage to
such property.4.5. Lost Property
Items left in our vehicles will be handed over to the Lost and Found department. Customers
can retrieve lost items by contacting their driver or our office. The cost of returning lost
items, including transportation and courier fees, will be borne by the customer. However, we
do not charge for storing lost items.
LUXEDRIVE Chauffeurs are not responsible for any loss or damage to luggage or property
unless it results from negligence by our chauffeur. Customer properties are transported
entirely at their own risk, and LUXEDRIVE shall not be held liable for any loss or damage to
such property.4.6. Complaints
In the event of a complaint about our services, customers should seek assistance from the
driver or our company at the time of the incident. If this does not resolve the issue,
complaints should be submitted in writing within 12 days of the hire’s termination date. The
company will acknowledge all complaints within 12 days and will generally respond in full
within 28 days.Payments and Premiums:(a) Waiting Times for Transfer Services
For transfer services, the first 60 minutes of waiting time are free for airport pickups after
the agreed pickup time. Non-airport pickups include 15 minutes of free waiting time. After
this free waiting time, additional waiting time costs will be charged at a flat rate, calculated
based on the hourly booking price for the pickup location area, including the vehicle
category rate (including VAT).
(b) Additional Distance for Hourly Bookings
For transfer services, the first 60 minutes of waiting time are free for airport pickups after
the agreed pickup time. Non-airport pickups include 15 minutes of free waiting time. After
this free waiting time, additional waiting time costs will be charged at a flat rate, calculated
based on the hourly booking price for the pickup location area, including the vehicle
category rate (including VAT).(c) Terms of Payment and Transaction Fees
Customers can make payments using major credit cards. Payment will be processed
immediately upon booking completion, with any additional charges incurred during the
journey debited 24-48 hours after the trip concludes.(d) Invoice
Invoices are sent to customers as soon as their journey ends (provided no additional charges
are incurred). Included with the invoice is a review form that can be sent back to us via email
or through our social media pages. In cases where customers add extras, invoices and review
forms will be sent within 24-48 hours after the journey ends.(e) Payments by Credit Card
Customers are responsible for any charges associated with currency conversion or local
account variations. LUXEDRIVE reserves the right to request credit cards and ID verification if any suspicious activity is suspected.(f) Extra Charges
Airport Pick-Up Policy:
The initial 60 minutes of waiting time are free.
Non-airport pick-ups include 15 minutes of free waiting time.
Extra charges may apply for deviations from the original route or additional stops during the
journey.
Extending an hourly booking is subject to the driver’s approval, with any additional charges
based on the original booking details and our terms and conditions.
Damages to Cars by Customers
In cases where a customer soils or damages the vehicle’s interior or exterior, a valeting or
repair charge will apply, charged to the credit or debit card provided at the time of booking.
Failure to pay for the damage will result in legal action.